Not sure just how good this is going to be but we have now moved to the "new" blogger....
Had an idiot call in today who was someone else's customer. At our level, we have our own customers, that way the customer has one person to deal with until the issue is resolved and they don't have to keep repeating themselves and starting fresh every time they call in.
This guy claimed to have been talking to one of my colleagues and claimed that he was told that we did not have time, he would have to write down the instructions and go try them for his fix...
I find that he has a different person as his contact and no where is the person he referenced, listed as speaking to him.
The next thing he wants is someone to help him with his issue which I try to do but I have to get information about it.
He starts to complain about having to repeat himself and one hand not knowing what the other was doing etc...
Just why the hell do you think we have you contacting just one person, asshole?...
Thoughts
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