I wonder if the people who call in and both complain about tech support out sourcing and just palin start screaming about the support policies, were forced to listen to this crap themselves, would they be so quick to start screaming the next time they phone?
I guarantee that they would hang up the first time someone started screaming...
Think about it people, you called us for help. Insulting and yelling at us is going to get you no closer to help than talking to your dog....
We had one agent who absolutely hated anyone that would yell and escalate past him. He was seen during one of his breaks, calling the local phone company and doing exactly what he hated people doing to him...
Thoughts
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