Some people must expect that the whole world revolves around them...
Had a guy who had upgraded his out of warranty product to the next model that was a refurbished one for a lesser price than he would have paid for new but for some reason had it in his mind that it was brand new.
The upgrade is another out of production but definitely newer than the one he had.
It now has a problem so we will replace it as per the warranty agreement that he bought along with the upgrade...
He wants a brand new one and he wants it the following day. He called in at just after 5:00 last night and expected delivery this morning...
This prompted him to escalate as he was told he may not get it until tomorrow, WTF....
Needless to say, he will get it when he gets it, and that was what I told him.
Did I tell you, I am the end of the line when it comes to escalating with in the client company?
hhmmm....
Thoughts
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