I think my dog is dieing, seems to be shitting uncontrollably everywhere.....
His breath smells like a frickin sewer....
Last weekend I got him a treat of I can of dog food, a steady diet of canned food is not good for a dog but occasionally is a treat...
I spent the rest of the weekend cleaning up what had to amount to at least 15 cans after being dumped all over the place.
The kid took the dog out to do his business before leaving late Saturday afternoon. I then went to do my laundry and when I returned there was shit in the kitchen, in front of my bedroom, in the bathroom and the hallway...
Not a treat to have to clean up but what the hell...
I go to bed and when I wake up Sunday morning, I have the thought that the damn shit smell seemed to be hanging around...
I get up to find more in front of my bedroom, in the kitchen, in the hall and the bathroom...
How much shit could be left?
The kid and I go with my mother to a pancake breakfast that morning and when I get home, be damned if there isn't anther pile in the kitchen and the bathroom....
At that point I decided that he is never to be fed again, alright, it was a thought but wow....
Got up this morning to find another pile in the bathroom....
This is getting more than a little ridiculous....
Brutus is a Pit Bull who is now 13 years old. His hind end doesn't work right anymore because of the arthritis although he sometimes forgets and pays for it later...
Oh well, what comes will come ....
hhmmm....
Thoughts
Friday, March 31, 2006
Thursday, March 30, 2006
Wednesday, March 29, 2006
Things that make you go hhmm.... 85
Wasn't a bad day yesterday...
Most of the people I talked to made complete sense and actually deserved some sort of above normal assistance...
The good part of this job is being able to help those that are deserving...
Got one customer who needed assistance because "Make A Wish" purchased one of our products for a trip the kid made.
This was done in November/December.
At this point, we are taking some extraordinary measures to help the mother as the kid passed on in February.
With luck, I will be able to accomplish the task set before me by the mother...
This makes dealing with the asses that think they are all important, self centered etc, a lot less important and gives just a little perspective.
Anyway, this leaves more questions than it answered, maybe down the road I can enlighten just a little more. I am going to wait until, at least, to see if the task can be accomplished...
hhmmm....
Thoughts
Most of the people I talked to made complete sense and actually deserved some sort of above normal assistance...
The good part of this job is being able to help those that are deserving...
Got one customer who needed assistance because "Make A Wish" purchased one of our products for a trip the kid made.
This was done in November/December.
At this point, we are taking some extraordinary measures to help the mother as the kid passed on in February.
With luck, I will be able to accomplish the task set before me by the mother...
This makes dealing with the asses that think they are all important, self centered etc, a lot less important and gives just a little perspective.
Anyway, this leaves more questions than it answered, maybe down the road I can enlighten just a little more. I am going to wait until, at least, to see if the task can be accomplished...
hhmmm....
Thoughts
Tuesday, March 28, 2006
Things that make you go hhmm.... 84
I believe some people should think before they call tech support or "me"...
One lady I was dealing with back in mid February called in three times yesterday while I was on a call with someone else.
She would not give any idea about the issue to the first person she talked to other than to say she needed to talk to me. No biggie, I call back when I get time...
She calls back in within about 5 minutes, I'm still on the same call so she rips a strip off the guy that took that call.
It all has to do with a refund I arranged back in February and should have been completed.
As soon as I am clear of the call I was on, I check on my case notes to find out what was up and it seems that the whole issue was resolved but..... why was she calling in?
She calls back one last time to apologize for he actions of the last 15/20 minutes.
It seems she had contacted her credit card company and only listened to the automated phone system for the transactions that had occurred, not sure how this piece of crap works but she was told by the second guy to talk to a human being about the account.
She decided to do as told and found that, in fact, the amount had been refunded to her account as I had indicated.
Still trying to figure out a bit, the last call was to apologize to me for the calls but I think she should have been apologizing the guy she ripped a strip off of...
hhmmm....
Thoughts
One lady I was dealing with back in mid February called in three times yesterday while I was on a call with someone else.
She would not give any idea about the issue to the first person she talked to other than to say she needed to talk to me. No biggie, I call back when I get time...
She calls back in within about 5 minutes, I'm still on the same call so she rips a strip off the guy that took that call.
It all has to do with a refund I arranged back in February and should have been completed.
As soon as I am clear of the call I was on, I check on my case notes to find out what was up and it seems that the whole issue was resolved but..... why was she calling in?
She calls back one last time to apologize for he actions of the last 15/20 minutes.
It seems she had contacted her credit card company and only listened to the automated phone system for the transactions that had occurred, not sure how this piece of crap works but she was told by the second guy to talk to a human being about the account.
She decided to do as told and found that, in fact, the amount had been refunded to her account as I had indicated.
Still trying to figure out a bit, the last call was to apologize to me for the calls but I think she should have been apologizing the guy she ripped a strip off of...
hhmmm....
Thoughts
Monday, March 27, 2006
Sunday, March 26, 2006
Some Random Humour...
Just a couple pics, got too much on my mind to throw in a really good post...
Thoughts
Thoughts
Saturday, March 25, 2006
Things that make you go hhmm.... 83
Got a couple more for today....
One guy calls in and asks to talk to one of the people on my team. He asks for him by name but process is to confirm who we have and who they want to talk to.
As soon as I repeat the name of the person he wants to talk to he asks, "Did I ask for Scott?, Did I ask for Tom?, did I ask for Bill?"
I say, "You don't have to be rude, I was just confirming the name."
He then says, "I want to talk to _____, transfer me to him!:
I ask, "And your name please?"
He says, "Tom"
I say, "And last name?"
He says, "He knows who I am, just transfer me!"
I say, "I'm going to need something more, case number, phone number?"
He ends up with, "Asshole!" and disconnects.
He did pretty much the same thing to almost everyone on the team and only once did he manage to get to the person he was looking for.
The next one was a lady who had the cheapest product on the cheapest line of products that she had purchased three years ago. It has a mere 90 day warranty.
She is demanding that she get a "NEW" upgraded replacement because it failed.
OK, she purchased the cheapest damn thing in the world, it had a 90 day warranty and she says that it is "NOT" a quality product.
How do you tell someone that the unit only had a 90 day warranty three years ago and actually lasted more than three times it's life expectancy?
Talk about one cheap ass bitch!
I offered to send her some accessories if she purchased her next unit from the company and she had the nerve to feel insulted....
What the hell is wrong with these people? Where do they get off thinking they are so special that no warranties ever apply to them?
She even had the nerve to say that I helped her no more than the last guy, and that she would be sending a letter to the corporate office.
One last little piece, she then demanded to talk to the president of the company. When I said that was impossible, she said no it wasn't. I asked her if she thought the president of this multinational company would take the time to talk to each and every tom, dick, harry and idiot that thought they could get anything they wanted by yelling at the right person?
She still seems to think she is so special that the president of a company will talk to her and give her anything she asks for.
How sad these people are....
hhmmm....
Thoughts
One guy calls in and asks to talk to one of the people on my team. He asks for him by name but process is to confirm who we have and who they want to talk to.
As soon as I repeat the name of the person he wants to talk to he asks, "Did I ask for Scott?, Did I ask for Tom?, did I ask for Bill?"
I say, "You don't have to be rude, I was just confirming the name."
He then says, "I want to talk to _____, transfer me to him!:
I ask, "And your name please?"
He says, "Tom"
I say, "And last name?"
He says, "He knows who I am, just transfer me!"
I say, "I'm going to need something more, case number, phone number?"
He ends up with, "Asshole!" and disconnects.
He did pretty much the same thing to almost everyone on the team and only once did he manage to get to the person he was looking for.
The next one was a lady who had the cheapest product on the cheapest line of products that she had purchased three years ago. It has a mere 90 day warranty.
She is demanding that she get a "NEW" upgraded replacement because it failed.
OK, she purchased the cheapest damn thing in the world, it had a 90 day warranty and she says that it is "NOT" a quality product.
How do you tell someone that the unit only had a 90 day warranty three years ago and actually lasted more than three times it's life expectancy?
Talk about one cheap ass bitch!
I offered to send her some accessories if she purchased her next unit from the company and she had the nerve to feel insulted....
What the hell is wrong with these people? Where do they get off thinking they are so special that no warranties ever apply to them?
She even had the nerve to say that I helped her no more than the last guy, and that she would be sending a letter to the corporate office.
One last little piece, she then demanded to talk to the president of the company. When I said that was impossible, she said no it wasn't. I asked her if she thought the president of this multinational company would take the time to talk to each and every tom, dick, harry and idiot that thought they could get anything they wanted by yelling at the right person?
She still seems to think she is so special that the president of a company will talk to her and give her anything she asks for.
How sad these people are....
hhmmm....
Thoughts
Friday, March 24, 2006
Things that make you go hhmm.... 82
I guess some Canadians can be as retarded as other people...
Had one guy from BC call into the corporate office in California to get some information about distributors in the northwest states..
The guy was saying how he could not get certain supplies for a particular product in his area...
I told him to check out the online store that the company has and that is when he tells me that he does not have a credit card...
I tell him ask the stores in his area to see if they can order the supplies...
He then goes on a bit of a tirade about how he is not going to deal with that store because of some perceived issue...
I told him that he would either have to purchase locally or get a credit card so that he could order on line...
He then gets into crabbing about not even being able to get a secured credit card...
Apparently he is one heck of a credit risk...
What the hell are ya supposed to tell someone so stupid?
I did find out that the one particular retailer in his area does carry and has in stock the supplies he was looking for so he will be checking it out...
What an ass...
hhmmm....
Thoughts
Had one guy from BC call into the corporate office in California to get some information about distributors in the northwest states..
The guy was saying how he could not get certain supplies for a particular product in his area...
I told him to check out the online store that the company has and that is when he tells me that he does not have a credit card...
I tell him ask the stores in his area to see if they can order the supplies...
He then goes on a bit of a tirade about how he is not going to deal with that store because of some perceived issue...
I told him that he would either have to purchase locally or get a credit card so that he could order on line...
He then gets into crabbing about not even being able to get a secured credit card...
Apparently he is one heck of a credit risk...
What the hell are ya supposed to tell someone so stupid?
I did find out that the one particular retailer in his area does carry and has in stock the supplies he was looking for so he will be checking it out...
What an ass...
hhmmm....
Thoughts
Thursday, March 23, 2006
Things that make you go hhmm.... 81
Gotta like the people who call in for support....
Had one yesterday who has owned the product for 4 months and was to have it replaced. She decided that since she purchased a new product she was entitled to a "new" replacement.
Per standard policy and process I told her about the refurbished replacement I would send and assured that I would ensure she had a working unit.
She has decided to go to a lawyer on it... hhmmm....
I told her to take her warranty statement with her as it spells it out very clearly.... could be fun to be a fly on that wall...
Another one called back after I replaced the unit as the replacement failed. He has now decided that he wants his money back. I told him that I would ensure a working replacement but he went off before I could even reiterate that and told me that he would be taking other measures...
I wonder what other measures he could be talking about? He has also been told that I am the final word in his case.
One last moron called back for me yesterday.
This one has purchased the exact same unit four times. I sent him another new unit telling him I didn't think it would be the resolution but for customer satisfaction.....
He claimed it to be dead on arrival so I arranged to buy the unit back from him for the full price he paid.
He decides that that is not good enough and wants us to "give" him another model that he has chosen, that is worth more than twice the price of the one he purchased, for "free"....
I said that wasn't going to happen. He decided e wanted to talk to my boss... He went to the level above me who gave him the same answer.. Still not acceptable to him so went to the corporate office where he was again told the same thing...
What is it with some people? They think they are due so much when noone owes them anything.... The company did not break their freakin arm to buy it and we definitely tried to make it right. Too bad there are so many asses in the world but I guess I wouldn't have a job if it wasn't for them.
As a side note to the last one, this guy has never done any actual troubleshooting to see if the frontline people could get it working, he would just bully them into transferring him back to the place of purchase for another replacement.
Some people...
hhmmm....
Thoughts
Had one yesterday who has owned the product for 4 months and was to have it replaced. She decided that since she purchased a new product she was entitled to a "new" replacement.
Per standard policy and process I told her about the refurbished replacement I would send and assured that I would ensure she had a working unit.
She has decided to go to a lawyer on it... hhmmm....
I told her to take her warranty statement with her as it spells it out very clearly.... could be fun to be a fly on that wall...
Another one called back after I replaced the unit as the replacement failed. He has now decided that he wants his money back. I told him that I would ensure a working replacement but he went off before I could even reiterate that and told me that he would be taking other measures...
I wonder what other measures he could be talking about? He has also been told that I am the final word in his case.
One last moron called back for me yesterday.
This one has purchased the exact same unit four times. I sent him another new unit telling him I didn't think it would be the resolution but for customer satisfaction.....
He claimed it to be dead on arrival so I arranged to buy the unit back from him for the full price he paid.
He decides that that is not good enough and wants us to "give" him another model that he has chosen, that is worth more than twice the price of the one he purchased, for "free"....
I said that wasn't going to happen. He decided e wanted to talk to my boss... He went to the level above me who gave him the same answer.. Still not acceptable to him so went to the corporate office where he was again told the same thing...
What is it with some people? They think they are due so much when noone owes them anything.... The company did not break their freakin arm to buy it and we definitely tried to make it right. Too bad there are so many asses in the world but I guess I wouldn't have a job if it wasn't for them.
As a side note to the last one, this guy has never done any actual troubleshooting to see if the frontline people could get it working, he would just bully them into transferring him back to the place of purchase for another replacement.
Some people...
hhmmm....
Thoughts
Wednesday, March 22, 2006
Things that make you go hhmm.... 80
Why is it that management does not have to qualify and answer for the job they do?
It seems to me that there is some management that is afraid of those of us that they know will give them competition for their jobs so they keep us from progressing to a position that would be competing.
I had a meeting with HR yesterday and the ass who decided that I was mediocre in my position does not have to qualify that fact that he deemed me to be mediocre. I, in fact, have to qualify why I believe I am not.
Guess this is just grousing on my part but I haven't finished with this yet...
They think they have this guy cornered and will put me out of "their" little "kingdom"....
Little do they know...
hhmmm....
Thoughts
It seems to me that there is some management that is afraid of those of us that they know will give them competition for their jobs so they keep us from progressing to a position that would be competing.
I had a meeting with HR yesterday and the ass who decided that I was mediocre in my position does not have to qualify that fact that he deemed me to be mediocre. I, in fact, have to qualify why I believe I am not.
Guess this is just grousing on my part but I haven't finished with this yet...
They think they have this guy cornered and will put me out of "their" little "kingdom"....
Little do they know...
hhmmm....
Thoughts
Tuesday, March 21, 2006
Things that make you go hhmm.... 78
Ever think that maybe your lot in life is a hole lot less than you really feel it should have been?
Today is one of those that I think I have dome all that I am going to and will just fade away, leaving no mark in this world.
don't get me wrong, I really don't care if anyone knows or cares whether I existed but I would like to have done one shitload more than I have so far.
I really wanted to make changes but I can't seem to get out of this rut I call my life.
Anybody got one I can borrow? Just for a year or two? No? Oh well......
Guess I'll just continue this crappy route to it's completion....
hhmmm....
Thoughts
Today is one of those that I think I have dome all that I am going to and will just fade away, leaving no mark in this world.
don't get me wrong, I really don't care if anyone knows or cares whether I existed but I would like to have done one shitload more than I have so far.
I really wanted to make changes but I can't seem to get out of this rut I call my life.
Anybody got one I can borrow? Just for a year or two? No? Oh well......
Guess I'll just continue this crappy route to it's completion....
hhmmm....
Thoughts
Monday, March 20, 2006
Sunday, March 19, 2006
Saturday, March 18, 2006
Things that make you go hhmm.... 77
Well, Mr I'm 65 and I don't have time and I don't want to learn anything, called back yesterday.
I was kind enough to help him with a workaround that is fairly quick and will do exactly what he wants.
He complained about it being a little time consuming and cumbersome.
I told him that with time and some practice, he would find it to be very quick and probably make others look slow when trying to do the same thing.
He thanked me, and sounded sincere when he did, and disconnected.
Much later, he calls back when I am not available and tries to get someone else.
When dealing with me and my team, these people just don't seem to be listening. I am the owner of the issue that he is having, no one else on my team will touch him in anyway, just refer him back to me.
What is it with some people? They think that the multinational, multi-billion dollar company will cease to exist without their once every 6 year, $120 sale!
Got news for ya people, the company will carry on quite nicely without you and your money because it actually cost a hell of a lot more than that product to be escalated to my team.
As for "there is always someone higher", just where the hell do you think it stops?
When you call the corporate office and they transfer you to me, I tell you that I am the final word on your case, you might want to listen....
Anyway, just a little more ...
hhmmm....
Thoughts
I was kind enough to help him with a workaround that is fairly quick and will do exactly what he wants.
He complained about it being a little time consuming and cumbersome.
I told him that with time and some practice, he would find it to be very quick and probably make others look slow when trying to do the same thing.
He thanked me, and sounded sincere when he did, and disconnected.
Much later, he calls back when I am not available and tries to get someone else.
When dealing with me and my team, these people just don't seem to be listening. I am the owner of the issue that he is having, no one else on my team will touch him in anyway, just refer him back to me.
What is it with some people? They think that the multinational, multi-billion dollar company will cease to exist without their once every 6 year, $120 sale!
Got news for ya people, the company will carry on quite nicely without you and your money because it actually cost a hell of a lot more than that product to be escalated to my team.
As for "there is always someone higher", just where the hell do you think it stops?
When you call the corporate office and they transfer you to me, I tell you that I am the final word on your case, you might want to listen....
Anyway, just a little more ...
hhmmm....
Thoughts
Friday, March 17, 2006
Have A Helluva Happy Saint Patty's!!!
A thought for the day,
Think about it, I could have been King of the world...
Thoughts
God created whiskey to keep the Irish from taking over the world!
Think about it, I could have been King of the world...
Thoughts
Thursday, March 16, 2006
Things that make you go hhmm.... 76
When should it not be a requirement that you need to take time to learn something no matter how old you are?
One of my pet peeves is someone who spends anything over $500 on a computer (used to be $2000 to $3000) and does not want to know anything about it, they just want to feel like they are doing something by "click, I'm doing something, click, I'm doing something".
I talked to an ass yesterday that did just that.
A piece of software goes with the hardware that he purchased and because he couldn't just click and be doing what he wanted, he was more than a little irritated.
His first words to me were, "I just plugged my printer in and it printed out a full page of a picture of my floor!"
This is not the product I support and the software that was causing it is very limited support. I told him how to empty the print queue which cleared up one of his issues.
He then demanded a manual for the software. I noted that he could just check the help files to do what he wanted. I have a similar but much newer version of the software than he does and attempted to assist but the look and menus are different so the help I could offer was very limited.
The one thing he kept throwing at me was the fact that he was 65 and didn't have the time to learn the software. WTF?
He was so ignorant when I said that for any software that he had, he would have to take some time to learn, I just couldn't believe it.
He called back later and complained that the store where he had purchased the product 3 months ago, had the nerve to require a 15% restocking fee.
I told him that I would not be refunding anything for a product that works and that he just felt he didn't have the time to learn.
That was the second time he hung up on me. Go figure, as you get older you have the right to not have to learn. I wonder if that would work for me?
hhmmm....
Thoughts
One of my pet peeves is someone who spends anything over $500 on a computer (used to be $2000 to $3000) and does not want to know anything about it, they just want to feel like they are doing something by "click, I'm doing something, click, I'm doing something".
I talked to an ass yesterday that did just that.
A piece of software goes with the hardware that he purchased and because he couldn't just click and be doing what he wanted, he was more than a little irritated.
His first words to me were, "I just plugged my printer in and it printed out a full page of a picture of my floor!"
This is not the product I support and the software that was causing it is very limited support. I told him how to empty the print queue which cleared up one of his issues.
He then demanded a manual for the software. I noted that he could just check the help files to do what he wanted. I have a similar but much newer version of the software than he does and attempted to assist but the look and menus are different so the help I could offer was very limited.
The one thing he kept throwing at me was the fact that he was 65 and didn't have the time to learn the software. WTF?
He was so ignorant when I said that for any software that he had, he would have to take some time to learn, I just couldn't believe it.
He called back later and complained that the store where he had purchased the product 3 months ago, had the nerve to require a 15% restocking fee.
I told him that I would not be refunding anything for a product that works and that he just felt he didn't have the time to learn.
That was the second time he hung up on me. Go figure, as you get older you have the right to not have to learn. I wonder if that would work for me?
hhmmm....
Thoughts
Wednesday, March 15, 2006
Things that make you go hhmm.... 75
More stories from the tech support world...
Guy calls in because of an issue with a particular product.
The decision is made to send a couple of parts for the unit, I come to find out by talking with him that he probably bullied the front line agents into it, and were setup as next day delivery.
He called in on Saturday and did not receive them by Tuesday and called back with some of, what I consider, wild demands.
He has decided that he wants his product paid for but that he gets to keep the product, WTF?
When he was escalated to me, remember, I am one of the people that customers are referred to by the corporate office, and made three very specific offers to him.
1. I will dropship a brand new product in 5 to 7 business days, no questions.
2. I will buy back the product, no questions.
3. Keep the product and deal with the issues you are having.
Now, it seems all bases have been covered but apparently the guy seems to think he is entitled to more?
He wants me to pay for the unit but he gets to keep it and continue to hassle and cajole the agents to do his bidding, would this indicate some slight retardation?
He decided that he wanted to talk to my manager, and as is true, I am the final word which I told him.
He notes that there is always someone higher.
Where do these people get the idea they can just keep climbing the ladder to get what they want no matter how outrageous the demands?
I told him that any other contact with the company will come back to me and I will provide the exact same options. I didn't tell him that the next time we talk there will be a time limit, should prove interesting.
As a side note, I was listening to the radio this morning, seems a poll was released yesterday and it showed that 50% of Canadians think that the USA is our country's best friend. On the other hand, only 20% of the USA people think Canada is their best friend. 68% think that Britain(they call it England yet) is their best friend.
Upon some thought I can understand it when you think about the country that jumped into the Iraq war with them.
Just some more stuff to ponder.
hhmmm....
Thoughts
Guy calls in because of an issue with a particular product.
The decision is made to send a couple of parts for the unit, I come to find out by talking with him that he probably bullied the front line agents into it, and were setup as next day delivery.
He called in on Saturday and did not receive them by Tuesday and called back with some of, what I consider, wild demands.
He has decided that he wants his product paid for but that he gets to keep the product, WTF?
When he was escalated to me, remember, I am one of the people that customers are referred to by the corporate office, and made three very specific offers to him.
1. I will dropship a brand new product in 5 to 7 business days, no questions.
2. I will buy back the product, no questions.
3. Keep the product and deal with the issues you are having.
Now, it seems all bases have been covered but apparently the guy seems to think he is entitled to more?
He wants me to pay for the unit but he gets to keep it and continue to hassle and cajole the agents to do his bidding, would this indicate some slight retardation?
He decided that he wanted to talk to my manager, and as is true, I am the final word which I told him.
He notes that there is always someone higher.
Where do these people get the idea they can just keep climbing the ladder to get what they want no matter how outrageous the demands?
I told him that any other contact with the company will come back to me and I will provide the exact same options. I didn't tell him that the next time we talk there will be a time limit, should prove interesting.
As a side note, I was listening to the radio this morning, seems a poll was released yesterday and it showed that 50% of Canadians think that the USA is our country's best friend. On the other hand, only 20% of the USA people think Canada is their best friend. 68% think that Britain(they call it England yet) is their best friend.
Upon some thought I can understand it when you think about the country that jumped into the Iraq war with them.
Just some more stuff to ponder.
hhmmm....
Thoughts
Tuesday, March 14, 2006
Things that make you go hhmm.... 74
More senseless people....
Had a guy call in looking to get a CD to install one of the products he owns.
I usually let the customer tell me what they want which quite often includes venting about their experiences with support...
This is just part of the job, let them vent and blow off the frustration and then get to the issue and resolve it, if possible....
The first thing this guy tells me is that he called the corporate office who transferred him to technical support. No biggy, they don't order CD's or troubleshoot or anything like that.
He then tells me how he talked to them but they required a serial number and some contact information so that they could order the CD but that they just kept telling him that they could not do it.
On and on, round and round, he talked about all of the people who would do nothing to help him.
I couldn't get any information from our database with the information that he provided so I told him that I would start a new case but that he would need to give me some information so I could get him what he was looking for.
I did tell him that the product he was looking to get the CD for was out of warranty and that he would have to pay for the CD.
He then claims that the unit is only a few months old. I say that is fine because I can circumvent the process for warranty validation.
When I got to the point where I asked for the serial number, he went off again...
Said that he was not at the unit, it was too hard to pull it out of the cabinet that it was in, etc, any excuse not to have to provide the serial number.
He then asked for my boss, too funny.
I told him that without correct and complete information, there was nothing else we could do for him and I would definitely not be passing him to anyone else until said information was provided.
He then told me that he was going to contact the corporate office the inform them of my actions.
Now, I wonder just what he was thinking? He called the corporate office and was transferred several times to technical support where he was unwilling to provide information. Does he really believe that everybody he talks to is just that much dumber than him?
Would these people keep up the foolishness if they knew just how stupid they sound and look? Do they know just what kind of entertainment they are providing to a lot of people?
Made for an interesting day, by the way, he hung up on me too, like that is going to garner him any assistance.....
hhmmm....
Thoughts
Had a guy call in looking to get a CD to install one of the products he owns.
I usually let the customer tell me what they want which quite often includes venting about their experiences with support...
This is just part of the job, let them vent and blow off the frustration and then get to the issue and resolve it, if possible....
The first thing this guy tells me is that he called the corporate office who transferred him to technical support. No biggy, they don't order CD's or troubleshoot or anything like that.
He then tells me how he talked to them but they required a serial number and some contact information so that they could order the CD but that they just kept telling him that they could not do it.
On and on, round and round, he talked about all of the people who would do nothing to help him.
I couldn't get any information from our database with the information that he provided so I told him that I would start a new case but that he would need to give me some information so I could get him what he was looking for.
I did tell him that the product he was looking to get the CD for was out of warranty and that he would have to pay for the CD.
He then claims that the unit is only a few months old. I say that is fine because I can circumvent the process for warranty validation.
When I got to the point where I asked for the serial number, he went off again...
Said that he was not at the unit, it was too hard to pull it out of the cabinet that it was in, etc, any excuse not to have to provide the serial number.
He then asked for my boss, too funny.
I told him that without correct and complete information, there was nothing else we could do for him and I would definitely not be passing him to anyone else until said information was provided.
He then told me that he was going to contact the corporate office the inform them of my actions.
Now, I wonder just what he was thinking? He called the corporate office and was transferred several times to technical support where he was unwilling to provide information. Does he really believe that everybody he talks to is just that much dumber than him?
Would these people keep up the foolishness if they knew just how stupid they sound and look? Do they know just what kind of entertainment they are providing to a lot of people?
Made for an interesting day, by the way, he hung up on me too, like that is going to garner him any assistance.....
hhmmm....
Thoughts
Monday, March 13, 2006
Sunday, March 12, 2006
Really, I'm not a plant person...!
I got this damn flower kit for someone else for Christmas and before it was time, found something more fitting so I kept the kit
When I remembered having it and opened the box, I found that it had already started to grow so I planted it in a clay pot I had.
I think it is about time somebody told this stupid flower just where it is.... one of the plant killers..
It's not that I try to kill them, it just happens.
Anyway, here are a couple of pics of the damn thing....
Thoughts
When I remembered having it and opened the box, I found that it had already started to grow so I planted it in a clay pot I had.
I think it is about time somebody told this stupid flower just where it is.... one of the plant killers..
It's not that I try to kill them, it just happens.
Anyway, here are a couple of pics of the damn thing....
Thoughts
Saturday, March 11, 2006
Don't think I've posted this yet....
This will piss off some of you, but what the hell. Hint, get ready to do a lot of clicking....
http://www.geocities.com/shining_star_of_2003/annoying
Thoughts
http://www.geocities.com/shining_star_of_2003/annoying
Thoughts
Friday, March 10, 2006
Things that make you go hhmm.... 73
That was some friggin bug....
I felt something coming on when I headed to work yesterday and took a neocitran which will usually get me through the day.
I was so far gone by quitting time, I really don't remember what I was doing...
I got a ride home and arrived by shortly after 7 when I tried going through the various email accounts and blogs before doing anything else.
I wasn't able to complete that. I went to bed at about 7:30 with another neocitran as that is all I had in the house. I had asked the kid to pick some robitussin up on the way home but he didn't get home til after 9:30 and by then, this damnable bug had a good hold.
I took a dose of the robitussin and 4 tylenol ultra for the head ache and went back to bed.
I kept waking up and looking at the clock every ten to fifteen minutes.
At 6:30, I got up, called into work to let them know I wouldn't be in, took a double dose of robitussin, 8 tylenol ultra and a shot and went back to bed.
I can't tell you how many times I got up and went back to bed.
I can say that I could swear that my face was going to fly off across the room with the pressure in my sinuses and every muscle in my body spasmed sometime during this whole nightmare...
I was finally able to crawl out of bed and into the shower at about 5:30 this evening...
I have never had a bug that could knock me down so quickly and so viscously in my life...
I hope never to get hit by this one again...
I like a fired up burger patty with a little salt on it but even that tastes like crap tonight, guess I'll settle for a few grapes and some water...
Anyway, the weather is looking up and I may be able to enjoy a wee bit of the weekend...
hhmmm....
Thoughts
I felt something coming on when I headed to work yesterday and took a neocitran which will usually get me through the day.
I was so far gone by quitting time, I really don't remember what I was doing...
I got a ride home and arrived by shortly after 7 when I tried going through the various email accounts and blogs before doing anything else.
I wasn't able to complete that. I went to bed at about 7:30 with another neocitran as that is all I had in the house. I had asked the kid to pick some robitussin up on the way home but he didn't get home til after 9:30 and by then, this damnable bug had a good hold.
I took a dose of the robitussin and 4 tylenol ultra for the head ache and went back to bed.
I kept waking up and looking at the clock every ten to fifteen minutes.
At 6:30, I got up, called into work to let them know I wouldn't be in, took a double dose of robitussin, 8 tylenol ultra and a shot and went back to bed.
I can't tell you how many times I got up and went back to bed.
I can say that I could swear that my face was going to fly off across the room with the pressure in my sinuses and every muscle in my body spasmed sometime during this whole nightmare...
I was finally able to crawl out of bed and into the shower at about 5:30 this evening...
I have never had a bug that could knock me down so quickly and so viscously in my life...
I hope never to get hit by this one again...
I like a fired up burger patty with a little salt on it but even that tastes like crap tonight, guess I'll settle for a few grapes and some water...
Anyway, the weather is looking up and I may be able to enjoy a wee bit of the weekend...
hhmmm....
Thoughts
Thursday, March 09, 2006
Things that make you go hhmm.... 72
Just what do some people expect?
Had to call a customer about a dead camera, it will not power on at all...
He was offered replacement for a particular cost because the camera is over a year out of warranty...
He said that was not acceptable, he just wanted to troubleshoot the "no power" camera to see if he could get it to work...
OK, what is wrong with this picture? He has tried other batteries and the camera will NOT power on...
Just what kind of troubleshooting do you need?
My suggestion, although I couldn't tell him, was to throw the damn thing against a wall or possibly see if he could give it a boost with some 220 for maybe a stove connection...
Actually, pulling the wires from the back of the stove, separating them and then attaching one to either temple may be enough to enlighten him...
hhmmm....
In case I wasn't clear,
Had to call a customer about a dead camera, it will not power on at all...
He was offered replacement for a particular cost because the camera is over a year out of warranty...
He said that was not acceptable, he just wanted to troubleshoot the "no power" camera to see if he could get it to work...
OK, what is wrong with this picture? He has tried other batteries and the camera will NOT power on...
Just what kind of troubleshooting do you need?
My suggestion, although I couldn't tell him, was to throw the damn thing against a wall or possibly see if he could give it a boost with some 220 for maybe a stove connection...
Actually, pulling the wires from the back of the stove, separating them and then attaching one to either temple may be enough to enlighten him...
hhmmm....
In case I wasn't clear,
THE CAMERA WILL NOT POWER ON!!
Thoughts
Wednesday, March 08, 2006
Things that make you go hhmm.... 71
Just listening to the weather and I really think the guy who provides the information is an absolute moron.
He seems to think a little too highly of his abilities...
I have actually been right more often than him and all I did was to go look out my front door....
We are actually supposed to get above freezing for a change and he says that it isn't going to last....
And just what indicator would you go with? We have had something most people would not call winter and we are headed into spring...
I really hate waking up with a sinus headache....
And I think I will finally be making that trip to HR with my team manager to get the damned review straightened out...
more hhmmm....
Thoughts
He seems to think a little too highly of his abilities...
I have actually been right more often than him and all I did was to go look out my front door....
We are actually supposed to get above freezing for a change and he says that it isn't going to last....
And just what indicator would you go with? We have had something most people would not call winter and we are headed into spring...
I really hate waking up with a sinus headache....
And I think I will finally be making that trip to HR with my team manager to get the damned review straightened out...
more hhmmm....
Thoughts
Tuesday, March 07, 2006
Things that make you go hhmm.... 70
Looks like blogger is screwed..... I had a whole lotta stuff typed in this post and it saw fit to say, "too bad, we ain't postin' it!!!"
May be the indicator of my day...
Thoughts
May be the indicator of my day...
Thoughts
Monday, March 06, 2006
Sunday, March 05, 2006
Apologies...
Seems that my weekend went completely away...
I didn't even think about a post til this very minute...
I'll try to make up for it this week but for now a few pics...
A couple random acts of vandalism...
And a really good use of a tree....
Thoughts
I didn't even think about a post til this very minute...
I'll try to make up for it this week but for now a few pics...
A couple random acts of vandalism...
And a really good use of a tree....
Thoughts
Saturday, March 04, 2006
OXYMORONS
50. Act naturally
49. Found missing
48. Resident alien
47. Advanced BASIC
46. Genuine imitation
45. Airline Food
44. Good grief
43. Same difference
42. Almost exactly
41. Government organization
40. Sanitary landfill
39. Alone together
38. Legally drunk
37. Silent scream
36. British fashion
35. Living dead
34. Small crowd
33. Business ethics
32. Soft rock
31. Butt Head
30. Military Intelligence
29. Software documentation
28. New York culture
27. New classic
26. Sweet sorrow
25. Childproof
24. "Now, then ..."
23. Synthetic natural gas
22. Christian Scientists
21. Passive aggression
20. Taped live
19. Clearly misunderstood
18. Peace force
17. Extinct Life
16. Temporary tax increase
15. Computer jock
14. Plastic glasses
13. Terribly pleased
12. Computer security
11. Political science
10. Tight slacks
9. Definite maybe
8. Pretty ugly
7. Twelve-ounce pound cake
6. Diet ice cream
5. Rap music
4. Working vacation
3. Exact estimate
2. Religious tolerance
And the Number one top OXYMORON:
1. Microsoft Works
hhmmm....
Thoughts
49. Found missing
48. Resident alien
47. Advanced BASIC
46. Genuine imitation
45. Airline Food
44. Good grief
43. Same difference
42. Almost exactly
41. Government organization
40. Sanitary landfill
39. Alone together
38. Legally drunk
37. Silent scream
36. British fashion
35. Living dead
34. Small crowd
33. Business ethics
32. Soft rock
31. Butt Head
30. Military Intelligence
29. Software documentation
28. New York culture
27. New classic
26. Sweet sorrow
25. Childproof
24. "Now, then ..."
23. Synthetic natural gas
22. Christian Scientists
21. Passive aggression
20. Taped live
19. Clearly misunderstood
18. Peace force
17. Extinct Life
16. Temporary tax increase
15. Computer jock
14. Plastic glasses
13. Terribly pleased
12. Computer security
11. Political science
10. Tight slacks
9. Definite maybe
8. Pretty ugly
7. Twelve-ounce pound cake
6. Diet ice cream
5. Rap music
4. Working vacation
3. Exact estimate
2. Religious tolerance
And the Number one top OXYMORON:
1. Microsoft Works
hhmmm....
Thoughts
Friday, March 03, 2006
No Post!
Sorry if anyone gives a crap, I had to be at work for 7 frickin' am this morning and couldn't get a post in.
Not gonna have one for today, I'm afraid....juuhhh.... just a minute..... this is a posting isn't it?..... not much of one.... but a post all the same.....
Yea, it'll be a crap load better tomorrow...
hhmmm....
Thoughts
Not gonna have one for today, I'm afraid....juuhhh.... just a minute..... this is a posting isn't it?..... not much of one.... but a post all the same.....
Yea, it'll be a crap load better tomorrow...
hhmmm....
Thoughts
Thursday, March 02, 2006
A Little Humor....
Looks like this belongs to me....
A couple of toys my parents would like to have seen.... and maybe purchased....
I had more to add but this thing was just getting right goofy and I haven't the time to screw around with it..
Thoughts
A couple of toys my parents would like to have seen.... and maybe purchased....
I had more to add but this thing was just getting right goofy and I haven't the time to screw around with it..
Thoughts
Wednesday, March 01, 2006
Happy Humpday!
Her we are with this weeks humpday and the first day of March..... Spring is such a short distance away....
I got this in an email yesterday, enjoy...
1. BLAMESTORMING : Sitting around in a group, discussing why a Deadline was missed or a project failed, and who was responsible.
2. SEAGULL MANAGER: A manager, who flies in, makes a lot of noise, craps on everything, and then leaves.
3. ASSMOSIS : The process by which some people seem to absorb success and advancement by kissing up to the boss rather than working hard.
4. SALMON DAY: The experience of spending an entire day swimming upstream only to get screwed and die in the end.
5. CUBE FARM: An office filled with cubicles
6. PRAIRIE DOGGING: When someone yells or drops something loudly in a cube farm, and people's heads pop up over the walls to see what's going on.
7. MOUSE POTATO: The on-line, wired generation's answer to the couch potato.
8. SITCOMs : Single Income, Two Children, Oppressive Mortgage. What Yuppies turn into when they have children and one of them stops working to stay home with the kids.
9. STRESS PUPPY: A person who seems to thrive on being stressed out and whiny.
10. SWIPEOUT: An ATM or credit card that has been rendered useless because the magnetic strip is worn away from extensive use.
11. XEROX SUBSIDY: Euphemism for swiping free photocopies from one's workplace.
12. IRRITAINMENT : Entertainment and media spectacles that are annoying but you find yourself unable to stop watching them. The J-Lo and Ben wedding (or not) was a prime example- Michael Jackson, another.
13. PERCUSSIVE MAINTENANCE: The fine art of whacking the crap out of an electronic device to get it to work again.
14. ADMINISPHERE : The rarefied organizational layers beginning just above the rank and file. Decisions that fall from the adminisphere are often profoundly inappropriate or irrelevant to the problems they were designed to solve.
15. 404 : Someone who's clueless. From the World Wide Web error Message "404 Not Found," meaning that the requested site could not be located.
16. GENERICA : Features of the American landscape that are exactly the same no matter where one is, such as fast food joints, strip malls, and subdivisions.
17. OHNOSECOND : That minuscule fraction of time in which you realize that you've just made a BIG mistake. (Like after hitting send on an email by mistake)
18. WOOFS : Well-Off Older Folks.
19. CROP DUSTING: Surreptitiously passing gas while passing through a Cube Farm.
hhmmm....
Thoughts
I got this in an email yesterday, enjoy...
1. BLAMESTORMING : Sitting around in a group, discussing why a Deadline was missed or a project failed, and who was responsible.
2. SEAGULL MANAGER: A manager, who flies in, makes a lot of noise, craps on everything, and then leaves.
3. ASSMOSIS : The process by which some people seem to absorb success and advancement by kissing up to the boss rather than working hard.
4. SALMON DAY: The experience of spending an entire day swimming upstream only to get screwed and die in the end.
5. CUBE FARM: An office filled with cubicles
6. PRAIRIE DOGGING: When someone yells or drops something loudly in a cube farm, and people's heads pop up over the walls to see what's going on.
7. MOUSE POTATO: The on-line, wired generation's answer to the couch potato.
8. SITCOMs : Single Income, Two Children, Oppressive Mortgage. What Yuppies turn into when they have children and one of them stops working to stay home with the kids.
9. STRESS PUPPY: A person who seems to thrive on being stressed out and whiny.
10. SWIPEOUT: An ATM or credit card that has been rendered useless because the magnetic strip is worn away from extensive use.
11. XEROX SUBSIDY: Euphemism for swiping free photocopies from one's workplace.
12. IRRITAINMENT : Entertainment and media spectacles that are annoying but you find yourself unable to stop watching them. The J-Lo and Ben wedding (or not) was a prime example- Michael Jackson, another.
13. PERCUSSIVE MAINTENANCE: The fine art of whacking the crap out of an electronic device to get it to work again.
14. ADMINISPHERE : The rarefied organizational layers beginning just above the rank and file. Decisions that fall from the adminisphere are often profoundly inappropriate or irrelevant to the problems they were designed to solve.
15. 404 : Someone who's clueless. From the World Wide Web error Message "404 Not Found," meaning that the requested site could not be located.
16. GENERICA : Features of the American landscape that are exactly the same no matter where one is, such as fast food joints, strip malls, and subdivisions.
17. OHNOSECOND : That minuscule fraction of time in which you realize that you've just made a BIG mistake. (Like after hitting send on an email by mistake)
18. WOOFS : Well-Off Older Folks.
19. CROP DUSTING: Surreptitiously passing gas while passing through a Cube Farm.
hhmmm....
Thoughts
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