Monday, July 31, 2006

Graffiti Monday... 42

HAPPY GRAFFITI MONDAY!!!


Thoughts

Sunday, July 30, 2006

Eewww, gross...

Try to get something done about the lump on my back has turned into a trial of patience....

Told you about the trip to the hospital almost three weeks ago. The following week, I tried to get hold of my family doctor to set up another appointment with the original surgeon that he had lined up, apparently he was out of the office for that week, my doctor that is...

So last week, I had the ol' lady trying to get hold of him again but his staff said that he was out of the office for another week, crap...

So they asked that we call the original surgeon ourselves but we found that he was out of the office until tomorrow too...

hhmmm....

Now on to the gross part...

About two weeks ago, this thing on my hurt like someone was trying to drive a knife into my back and I wasn't able to sleep most of the night.

Woke up at about 2:30 to take another handful of tylenol and finally did fall asleep. When I woke at about 5:30/6:00, the was pus in about a four inch circle on the inside of my shirt where this thing is growing...

Well the pain seemed to be gone and I can put up with a little mess in my shirts each day, I have enough to wear one a day for a month or more if you count my t shirts, and they make laundry soap everyday...

Now, for the last three or four days, I've been find that there is some blood in the mess too, sign of something more problematic?

I don't know but I hope to find out soon...

I hate the feeling in my shirt of one little wet spot that won't go away till I take the shirt off...

Told you it was gross...

Thoughts

Saturday, July 29, 2006

Screwed either way...

I was listening to the radio yesterday and one of the hosts was talking about the bill they received for their cell phones.

Her husband has his own company and the phones are associated with it.

They got one for their daughter so they can keep in touch.

They got a bill for $4000 and Bell claimed that their young daughter was using the phone for web browsing for 9 hours every night starting just after midnight. WTF?

When they called Bell to find out what the hell happened, they were told that they would not have to pay the bill if they started paying $7 per month per phone for a web browsing package. WTF/

Here is the way I see it. We have a flaw in our phone system that we can screw you for huge amounts of money with or we can still screw you by charging you to fix the flaw.

Guaranteed that I would put an end to that crap with a different phone company.

It shows all too clearly just how some companies have gotten too big and have distanced themselves from the customers they are supposed to be servicing..

Thoughts

Friday, July 28, 2006

Things that make you go hhmm.... 147

I had a topic picked out yesterday but just had to add this one instead...

I was addressing an issue with one of my customer's about his out of warranty product.

He did nothing but complain about the quality and how the product was a piece of crap.

Funny but he had it for three years so it was now two years out of warranty. They seem to think that no matter when it failed if they say that it never worked right or there was an issue from the start, it will entitle them to receive another for free.

Some of these people should stop and listen to just exactly what they are saying. I have a felling that even if they did, it would still make the same sense to them, as twisted as it is...

Anyway, I offered the options he had as the unit was out of warranty and asked him to look into them to be sure of what I was offering and come back to me with a reasonable offer.

His idea of reasonable was about a third of what I offered it for. I then countered with about half and he refused to budge, claimed he could get it cheaper locally...

He decided that he wanted to go above me....

I didn't tell him but when he went to my colleague, my offers came off the table...

My colleague told him that what I had offered was more than reasonable so he demanded to go above her.

As per process, he was told that if he made any further contact with the company he would be called back by my colleague as she was the final word on the whole issue...

Just how far do they think they can go? Just what do they think they are going to accomplish by screaming even when told they are at the top of the hill? Just who the fuck do they think they are that they can make demands for anything? It's out of warranty, idiot!!

Anyway, I may post what I had yesterday, tomorrow...

hhmmm....

Thoughts

Thursday, July 27, 2006

Things that make you go hhmm.... 146

I was trying to get away from the title of this post but some people...

When exchanging products, the client company requires collateral information to ensure that the old, broken product is returned. They even send prepaid return labels that are in a plastic envelope on the outside of the box but some people are so stupid...

One lady did not return the broken product within the 30 days that is allowed and was charge for not returning it. As soon as she was billed, she magically discovered that it needed to be returned and had it picked up by the courier...

Now she is calling 5 and 6 times a day, looking for her refund...

The refund was posted as of the 25th and I gave her the authorization code but she keeps calling back and ripping strips off of everyone she talks to on my team...

Can't wait to talk to her today.....

When you are providing collateral information, if you are reading this, make sure that you are not using one of those damned "debit" Visa or Mastercards because the issuing banks will screw you over about the postings to the account for as much as 30 days or more...

Still, if she had returned the product in the specified time, the whole issue would not have happened...

Imagine, our fault and we had no right, apparently we did...

hhmmm....

Thoughts

Wednesday, July 26, 2006

Humpday...

Looks like I made it to another humpday, not sure just how fortunate...

The ol' lady called the surgeon for me yesterday and it looks like I can't even make an appointment till Monday, guess that'll learn me...

Most of the people that called in yesterday were not off the wall like usual, it's as if some sort of medication was dumped over the entire US...

One guy was little annoying, in a good way I guess...

He has been trying to get a hold of me for three or four days, three or four times a day. All he wanted to do was to thank me profusely for the resolution I provided and to let me know that he filled a survey about his experience with my assistance, as absolutely happy...

It does feel good sometimes but I'm from the old school, I get paid, as little as it is, to do this job and I did my job. I guess, in this day and age, an exceptional work ethic is somewhat rare...

Anyway, have a great day.

Thoughts

Tuesday, July 25, 2006

Things that make you go hhmm.... 145

I'll tell ya, those oil companies have it great and the government seems to be an easy way to guarantee more in the way of an income for the asses....

Back in November of last year, which was late for it to be done, had a new furnace oil tank and maintenance on the furnace before they would put any oil in the tank...

The guy who I was getting my oil from tried to screw me for more than $400 which he wound up not getting, was the one that my landlord had come in to do the work...

I won't get into the mess that started back then but it still spilled over yesterday too...

About two months ago, I received a letter noting that by legislation, they other oil company had to see the copy of the inspection or for $100 they would inspect and clean the furnace and tank...

The last guy was supposed to provide the inspection on install which he did not, like I didn't know he would try to screw over the landlord too...

The landlord had to go to him again to get what was already paid for...

Yesterday, I came home and was about to get some cold water out of the fridge. I realized after about half a bottle, that there was no light on in the fridge, then noticed that the panel on the microwave was also out... When this happens I know that a breaker had been tripped downstairs...

I went to the basement where I found the inspection papers at the top of the stairs , seems they sent someone out to inspect again...

I went on down to kick the breaker on and that is when I found that the stair light and backdoor light was on... That would have kicked the breaker and the ass should have known it...

My fridge and freezer are both on that circuit as well so luckily I was home to take care of it...

If anyone from this city sees this, "DON'T CALL ROSEBUSH FUELS FOR ANYTHING, HE'LL FUCK YOU OVER AT EVERY POSSIBLE CHANCE"

Guess that is the rant for today....

hhmmm....

Thoughts

Monday, July 24, 2006

Graffitti Monday... 41

Happy Graffitti Monday!!!



Thoughts

Sunday, July 23, 2006

Sunday...

I sort of considered myself an "atheist" but I'm not sure that that is what I actually am...

I don't believe in "GOD" as such nor the organized religions, any of them...

I was going to put in that I do believe there is a higher power but even that is not in it anywhere...

I really don't have a fear for me, my path through this life is going to unfold as it should with or without my attempts to change it...

Think about it, you make a decision that changes your entire life, that decision was always going to happen, you just didn't know it till you actually made it...

If there is a bullet with my name on it somewhere in this world, it is going to get me. It doesn't matter if I hide in a cave in the bowels of the earth, in a space station a few thousand miles above the earth, or right in front of my TV in my own living room, It is going to get me...

The only people I fear for are my three kids. I know it is the same for them as for me but that, for some reason, doesn't change the fact...

Damn, I think that is enough philosophy for me today....

Thoughts

Saturday, July 22, 2006

`Well that was interesting....

We have a thing at work called "Happy Friday's" and today some of the management volunteered to be the target for a pie throwing fest...

I'm not going to post the pics but it was more than a little entertaining for most involved...

My teams manager was the one that raised the most from his team at $80 plus...

He was the last one on the list to play the target but they had to go out and buy even more whipped cream for the pies...

They cost 50 cents a piece so at $80, that's 160 pies in the face, like that could happen...

Turned into a free for all but fun none the less...

Got far too much to do tomorrow to do much on this computer and that includes blog browsing...

Have a great day peeps...

Thoughts

Friday, July 21, 2006

Things that make you go hhmm.... 144

So, I am in training for new products that we will be supporting when they release this summer and fall...

finally got some information about my oldest son, he did join the military although I really don't think it was his idea, the bitch he is with is taking him to the cleaners and will continue to do so ...

She separated him from his friends and then his entire family...

Once he was in boot camp, and we weren't really sure just where, she up and moved, shutting down the phone, returned mail, etc., and not a single word to anyone in the family...

Seems that they forgot that the ol' man can get things done. Found out where he was, had someone contact him, he contacted the bitch and she in turn called my mother where she got a bit of a scolding...

She told us that no one could contact my son except her so my mother and brother were sending the mail to her to forward, until it started to be returned. Seems it was a lie, I now have the address directly to him and will be contacting him myself...

Anyway, it is Friday, hope all had a great week...

hhmmm....

Thoughts

Thursday, July 20, 2006

Things that make you go hhmm.... 143

Here is some of the insanity that we hear every day. This lady is completely off the wall...

http://crazytelemarketer.ytmnd.com/

hhmmm....

Thoughts

Wednesday, July 19, 2006

Things that make you go hhmm.... 142

Crap, another writing block....

Had a case sent to me for a lady who lost the camera and called for a replacement...

I would like to know just what she was thinking...

I let my daughter use the camera, she loses it off of a bridge into what seems to have been an aqueduct or sewer sluice, and stated that it was irretrievable...

She now thinks that she should get a replacement through the stupidity of her kid...

Some peoples kids...

hhmmm....

Thoughts

Tuesday, July 18, 2006

Things that make you go hhmm.... 141

We have other call centers that escalate customers to us when they can't deal with the issues, can't resolve or the demand is outrageous...

They don't listen to the customers and even seem to stir the customer ire, even more....

Three of the people I called yesterday, the cases were sent to me, and in each the customer had returned the product to the store for exchange, same product so no lost customer, but ticked at the process...

The biggest problem with the people in these centers, at least that I have found, is that no one wants to take responsibility...

If they can find someone that they can say, "He/she told me to do that", then they are happy campers...

The managers, and don't get me started with them, should be boosting the egos, for lack of a better description, of these people so that they trust in their own knowledge...

Oh well, I guess that is why I am still not a "manager"...

hhmmm....

Thoughts

Monday, July 17, 2006

Graffitti Monday... 40

Happy Grafiitii Monday!!



Thoughts

Sunday, July 16, 2006

Things that make you go hhmm.... 140

Here it is Sunday and tomorrow I go back to work...

I did not get near the number of things done while off that I had planned on....

Just shows that I should never make plans, they never come to fruition when I do....

Anyway, today I will be mounting the new screen door for the front, adjusting the light fixtures on the front of the house, adding an outlet with the front lights to make it easy to add the Christmas lights, and put in the bigger air conditioner I bought last night...

The 5000 BTU one that I have cools the place to a certain degree but has a hard time keeping up with the heatwave we are now in so I got an 8000 BTU...

Did you know that these things come with a remote control? I don't even have to leave my desk to make any adjustments to it....

Guess that's today's update, have a great Sunday...

hhmmm....

Thoughts

Saturday, July 15, 2006

Things that make you go hhmm.... 139

I am so pissed off about the hospital trip yesterday...

My appointment was for 9 am and I was told to be there a half hour early to register and be ready...

At 11 am, they finally call me in to a room where I thought things would get under way, was I mistaken...

The surgeon had his "intern" (form of "lackey") check out the cyst on my back...

Told me there were three options, they could just drain but that it would most likely just return, open up my back and try taking it all out in one piece which could result in option three anyway if they happen to nick the casing, and the last option, open it up, drain it out and them pack it with a piece of the material sticking out to continue to drain and heal from the inside out...

I thought, "whatever, just get it done!".

At 4 pm, I walked up to the nurses station and told them that when the asshole doctor, if the asshole doctor, asked where I was, I was gone. I told her the, "Waiting for 7 and a half hours for something that was supposed to be a simple procedure, was retarded!"

So, I still have my lump and the associated pain and will now put up with it till my family doctor can get me in with someone else and possibly somewhere else...

hhmmm....

Thoughts

Friday, July 14, 2006

Things that make you go hhmm.... 138

I get to see a surgeon this morning, yay me!

I decided to open a second account in a different financial institution, credit union, and visited the place yesterday afternoon...

Not sure who arranges crap there but it left me wondering...

They could not open an account when I stepped through the door at about 10:30 but could at about 3:00 in the afternoon...

Seems that most of the regular staff is out on holidays so none of the temps knew how to do it....

Got an appointment Saturday to get it done, imagine...

hhmmm....

Thoughts

Thursday, July 13, 2006

Things that make you go hhmm.... 137

This damn thing on my back is starting to interfere with everything I do...

I don't know just how many times it had me awake in the night....

I can't lean back in a chair...

It feels like when you force your elbows back as far as you can with a tennis ball right at your spine....

And the pain is non-stop, all of the time....

Gonna have to get on my doctors ass about getting one of the damned surgeons to get this frickin thing removed...

hhmmm....

Thoughts

Wednesday, July 12, 2006

Cute Little Post....

I knew the lawn needed cutting but looks like ol' mother nature decided to send in a little help...





Thoughts

Tuesday, July 11, 2006

Things that make you go hhmm.... 136

Tuesday already...

Saw a story last night about a little kid that is missing and presumed drowned....

He was playing with a couple of friends and fell into a fast moving creek. His two friends went in to try to save him and were barely rescued themselves...

When they interviewed the aunt to the kid, she said that they told the kids to stay away from the creek but thought that the kids were in the back yard...

What kid listens to exactly what a parent says?

What kid does not do what they are told not to do?

How long should you not think about the kid, giving him the opportunity to get to this creek?

When does the parent not have the responsibility to be watching out for their own offspring?

And finally, just how long do you think it will take for the parent to lay the blame on someone other than themselves?

hhmmm....

Thoughts

Monday, July 10, 2006

Graffitti Monday... 39

HAPPY GRAFFITTI MONDAY!!!



Thoughts

Sunday, July 09, 2006

Things that make you go hhmm.... 135

Found that Future Shop had some air conditioners on sale for $100 so I bought two...

also found that the one I've had for three years was retaining water, don't know where or how but when I tipped it up to take it out of the window, it poured out of it all over the floor and couch.... What a mess...

At least the room is now livable...

Also blew almost $900 on renovation supplies, new screen door, 2x4's, drywall, insulation, vapour barrier, etc...

Should be a wearing week ahead...

hhmmm....

Thoughts

Saturday, July 08, 2006

Things that make you go hhmm.... 134

Went to my doctor yesterday and found out that they don't know how to keep records...

My first visit to them, about two weeks ago,, in more than four years, I provided my newest phone number because it had changed...

Yesterday, I find out that the surgeon that I am supposed to see, was trying to contact me on the old number, DER!...

They now have my new one, again, and my cell phone, however, I was told to call the surgeons office even though he is now gone for a month...WTF...

So, as soon as I get in the door from seeing the one, I call the other to find out his office is closed till Monday morning....

Starting to get a little ridiculous...

Some good news though, my blood pressure is down to 135/75 as opposed to the original 175/100... the doc gave me another prescription for more of the meds that seem to be working...

Cholesterol is a tiny bit high but no biggy...

I'm off to buy a new air conditioner and some renovation materials, about $1500 if I'm lucky...

hhmmm....

Thoughts

Friday, July 07, 2006

Things that make you go hhmm.... 133

Got a message while at work yesterday, that I have a doc's appointment at noon today...

The lump on my back has grown to the size of a tennis ball and really quite painful...

One bonus is that it has a friend growing lower down the left side...

Now I know I was a twin but could this be an unborn triplet... too funny...

Anyway, should know more for tomorrows post...

On the up side of things, it gives me an extra day to my vacation, 10 days in a row, how sweet it is!

hhmmm....

Thoughts

Thursday, July 06, 2006

Things that make you go hhmm.... 132

More fun with what some people think is tech support...

Some old girl bought a unit about 4/5 years ago and is so much less than careful as to have broken off a very small part...

Due to the age of the unit, the only thing that can be done is to replace it with a newer one at a cost as it is out of warranty...

She states that she will never buy from this manufacturer again because she cannot buy that part, just another ass...

Then we have the old girl who does not like to listen...

She was having some difficulty with a couple of tasks in her computer and as I am likened to do, even though it isn't our companies issue, I try to assist...

I think she was more than half deaf and the other half would not listen...

I asked her to retrace her steps so that I could figure out exactly what she was doing...

I told her that when she reached a certain point, stop, do not touch, point at, click on or do anything else except exactly what I told her...

She reached the point I requested and then proceeded to delete a bunch of files and she wouldn't tell me why...

I told her that I couldn't help her if she wasn't going to do as I asked and she accused me of getting snippity...WTF...

Anyway, I managed to get her through the process that would work for her, twice...

I never want to talk to her again.....

hhmmm....

Thoughts

Wednesday, July 05, 2006

Things that make you go hhmm.... 131

Thank Christ for the fourth of July....

Made for a really quiet day and no moron's calling for me...

Today may be a wee bit different though, they tend to save it up on holiday's....

I have been approved for next week off for vacation...

Still no word about an appointment from the surgeon who will be removing the lump from my back....

Not much else to add here today...

hhmmm....

Thoughts

Tuesday, July 04, 2006

Things that make you go hhmm.... 130

Has anyone else made a mistake, apparently not the people I talked to yesterday...

Called these people up because they seem to have received a product that they did not order...

They demanded that I provide the last four digits of the credit card number that was used to purchase the product but they were concerned about identity theft...

Someone in the frontlines provided them with the name and number of another customer, I have to assume, by mistake in the process of verifying the customer information...

They had a concern that someone had a credit card in their name and were using it for all sorts of purchases...

They expected me to compound the mistake by providing even more information....

They have that right?

Not likely...

Pretty much told them to piss off and I have already initiated internal processes to stop this kind of shit from happening again but wtf....

hhmmm....

Thoughts

Monday, July 03, 2006

Graffitti Monday... 38

Happy Graffitti Monday!!!




Thoughts

Sunday, July 02, 2006

Canada Day!!

Some pics from July 1...









Thoughts

Saturday, July 01, 2006

Things that make you go hhmm.... 129

Another week done, and for some, a long weekend in the making...

Found my pond kit that my daughter bought for me, sitting on my front porch when I got home...

Now to figure out just where and how to put it in...

Neighbors will probably complain like the asses they are but piss on them, me first....

Have a great week end peeps...

A wee bit 'o trivia, can anyone see the correlation to the colour of my signature and the posts?

hhmmm....

Thoughts