I was trying to get away from the title of this post but some people...
When exchanging products, the client company requires collateral information to ensure that the old, broken product is returned. They even send prepaid return labels that are in a plastic envelope on the outside of the box but some people are so stupid...
One lady did not return the broken product within the 30 days that is allowed and was charge for not returning it. As soon as she was billed, she magically discovered that it needed to be returned and had it picked up by the courier...
Now she is calling 5 and 6 times a day, looking for her refund...
The refund was posted as of the 25th and I gave her the authorization code but she keeps calling back and ripping strips off of everyone she talks to on my team...
Can't wait to talk to her today.....
When you are providing collateral information, if you are reading this, make sure that you are not using one of those damned "debit" Visa or Mastercards because the issuing banks will screw you over about the postings to the account for as much as 30 days or more...
Still, if she had returned the product in the specified time, the whole issue would not have happened...
Imagine, our fault and we had no right, apparently we did...
hhmmm....
Thoughts
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