Wednesday, May 31, 2006

A bit of a break?...

Looks like another hot one but may have a thunderstorm this afternoon...




Thoughts

Tuesday, May 30, 2006

Air conditioning... hhmmm...

Another hot one, good thing I have the air conditioner....




Thoughts

Monday, May 29, 2006

Wheww!!!

Gonna be a hot one and got a damned smog alert....





Thoughts

Sunday, May 28, 2006

What a start...

Got a message that one of my two dads had a clot surgically removed from his brain on Friday night....

This provided one of my brothers the opportunity to show up and annoy the shit out of me, not once but twice...

Found that the woman he hooked up with is even more loony than the last two....

I won't explain the family now but a quick blurb, I have two dads, note the lower case as there is a reason, seven Mothers and thirteen brothers and sisters...

Confuses the hell out of people and can turn into a long story...

I may expand on it through this blog but it will be tid bits at a time, if you want it, you'll have to piece it together or I may summarize down the road...

Anyway, thanks for the well wish Mr McKay, and yes, I did earn it....



Thoughts

Saturday, May 27, 2006

YAY!!!!!!!!!!

Vacation started......... YAY....






Thoughts

Friday, May 26, 2006

Things that make you go hhmm.... 115

Not only is it TGIF, but it is a happy Friday.... last day before vacation... YAY!!!

My electric bill for the months of December 20 to March 20 came in April sometime. At that time, I made arrangements for payment and included the authorization codes that the bank adds to each transaction....

Now, remember, this bill was for over $900...

I arrived home yesterday to a letter that states if I do not pay the final $300 balance by May 31, they will be disconnecting my electric....

When I emailed the payment details to them, they sent two responses, one noting that someone will be getting back to me, an auto reply and then the person who actually got back to me...

I immediately sent a nastygram right back to them and will have to follow up with my Minister of Parliament.

They are getting a little more than ignorant and I, for one, will not stand for this shit....

Anyway, that is my rant for the day...

hhmmm....

Thoughts

Thursday, May 25, 2006

Things that make you go hhmm.... 114

Two more days and I'm on vacation.....

I really like working with the really big accounts...

One I had to deal with yesterday has just purchased a multimillion dollar contract from the client company I work for...

They had six unit fail and I had to take care of three of them...

When dealing with companies like these, no troubleshooting is required, just replace the failed products and the processes that are normally adhered to religiously, fall by the wayside...

It is really interesting to watch a process that normally takes as long as 24 hours to complete, done in a matter of 20 minutes...

Really can't wait for the followup today....

Side note, one of my customer wrote a letter of commendation for me and some how it went up through the ranks to the top people in the client company, to be sent back to me by the top person on the list

I don't usually give two shits if the upper people notice the work I do, just take satisfaction in the fact that I do what needs to be done.

Guess, after almost six years with the company, a little recognition is welcome...

Anyway, have a great day!

hhmmm....

Thoughts

Wednesday, May 24, 2006

Things that make you go hhmm.... 113

I had a crap load of stuff I wanted to post but do ya think I can remember a single thing....

I walk to work each day and that gives me about 30 to 40 minutes of thinking time...

I have come up with a lot of stuff that bugs the piss out of me but I can't write it down cause my eyes aren't so great these days and I really don't want to try to write when I walk...

Oh well, I'll figure it out someday..

For now, there is this crappy little post...

Have a great Humpday...

hhmmm....

Thoughts

Tuesday, May 23, 2006

Things that make you go hhmm.... 113

There really is no sensibility anymore, is there?

Guy has a $500 digital camera. He's taking pictures on a dock(pier). A wind comes up and blows it into the water including the tripod that it is on. In his own words he says that it is in about 5 feet of water.

What would you do if this happened to you?

I would have found a way to fish it out and with the accidental damage warranty, had it replaced.

The guy I talked to yesterday truly believed that he would get a replacement without having to retrieve the damaged unit.

How many companies just give away free replacement cameras if you happen to lose the original one?

One statement he made was to the effect that I should go down there and show him how to try to retrieve it...

As he was hanging up, I heard him tell his wife that I expected him to get the camera before I would replace it... WTF

hhmmm....

Thoughts

Monday, May 22, 2006

Graffitti Monday... 33

HAPPY GRAFFITTI MONDAY!!!





Thoughts

Sunday, May 21, 2006

Sunday Humour...

It's a long weekend for some but not me..

Here are a couple of humorus images...

Wonder what it cost for that pimpin'?


A little pussy anyone?


And this seems like a little too much pussy...



Where were we and Just what the hell was I drinking?


And for the last, a little pussy with a little too much drink,.... or not....


Have a great day!

Thoughts

Saturday, May 20, 2006

Weekends can be good...

It's funny how you work all week with a weekend for the relief when yer done the week....

Also funny, you can spend the whole weekend thinking about having to head back to work on Monday...

And to make it an interesting one, a couple of pics...



Not sure if they are in the correct order but kinda interesting anyway...

Thoughts

Friday, May 19, 2006

Things that make you go hhmm.... 112

There is a frickin hubbub over the scrapping of the Canadian gun registry due to the cost over run, mis-management, etc....

The cops are screaming that it helps to control the guns in the country....

One of their statements was to the effect that they did not want long guns removed from the registration requirement because, and I forget the number, of deaths were attributed to those weapons...

OK, if the registry is working, how did these guns wind up killing those people?

How did that one handgun that was purchased in Florida manage to make to Toronto where it was used to kill someone?

Gun control is definitely not the answer, unless yer a cop tryin' to keep too much power and control on too many people....

Take the one city or state in the US, can't remember which, but the one that has a law requiring that all citizens carry guns?

No one wants it known that that ploy has actually worked...

If you knew that the person whose house you are about to rob, has a gun and may very well shoot yer ass dead, would you not think twice about it?

Bring back capital punishment. If you knew you were going to die for the shit you are doing, you may think twice about it.

Let's put a stop to the plea bargains and if yer a known criminal, then be ready to be harrased and threatened by the cops...

I'm just sayin...

hhmmm....

Thoughts

Thursday, May 18, 2006

Things that make you go hhmm.... 111

I love Thursday's, if you have to like one day at work....

I get to talk to irates and idiots for the first 5 hours but then I have calls for the last three hours with my companies clients....

On these calls, I get to bring issues we see to the client so they can fix their processes, procedures, software and hardware.

To bring a customer up to my team is one of the most expensive propositions in the whole system...

We have the ability to buy back the product, dropship brand new products, compensate with product or cut them a cheque for the trouble...

One thing we do not compensate for is time or lost wages, income, etc...

I like my job to a certain extent but I really don't care for most of the management in my own company, I won't get into that here, I have other blogs for that....

hhmmm....

Thoughts

Wednesday, May 17, 2006

Things that make you go hhmm.... 110

I would like to know just how people think, to a certain extent...

Had one customer call in as she had purchase one of the products I support, less than two weeks ago...

She had a problem with it and tried to take it back to the store where she purchased it but they wanted either a restocking fee or would replace with a similar product...

She contacted us, determined to have her money refunded...

Just what makes the people think that because they don't like the return policy of a store, they can scream and yell at the manufacturer?

How do they think we, as the manufacturer, are responsible for the policy of the store?

Have they ever heard the expression "Buyer Beware"?

Have they read the warranty statement in regard to the product?

And if they have, how do so many people think that the warranty only applies to everyone else and not them?

I even asked one about two weeks ago, "You feel that you should be the one to set the warranty policy?"

Not very bright, some of these people...

And to scream and demand of the only person who is there to assist...

I had one, years ago, ask to talk to the person he had managed to disconnect himself from...

He had called back in and escalated to me so I had him calmed after about 4 warnings about his language and was about to give him exactly what he wanted...

I said, "Give me a moment, I'm going to put you on hold for just a couple of moments so that I can transfer you to that person."

He immediately call me a "fucking scumbag"..

Want help? I don't think so...

hhmmm....

Thoughts

Tuesday, May 16, 2006

Things that make you go hhmm.... 109

Funny how I am now counting down the days to my week off....

It;s booked for the last week of the month but each day I put behind me is one day closer...

I haven't had a week of since July last year...

I am working on three weeks for each year now that I have surpassed 5 years with the company and even with the one I have at the end of this month, I will still have three weeks coming to me...

And as a side note, I have had perfect attendance at work for over 5 1/2 years. Messed it up in March and April, had one day each month that I was finally knocked down by some nasty little bug...

Anyway, less than two weeks to my week off, YAY!

hhmmm....

Thoughts

Monday, May 15, 2006

Graffitti Monday... 32

HAPPY GRAFFITTI MONDAY!!!!



Thoughts

Sunday, May 14, 2006

Happy Mothers Day!!!

To all of the Mothers out there....

And to all of the Dads who have to be as well...

Thoughts

Saturday, May 13, 2006

Things that make you go hhmm.... 108

Well, that was an interesting day...

The first call, a guy asked to speak to "TM".I told him that she was out of the office for the day to which he replied, "I want her supervisor now!"

I asked him for a case number or phone number so I had something to reference. He demanded that I transfer him immediately.

I said, "Not till I have some sort of identifying information!"

He say, "I'm calling the corporate office!" and immediately hangs up....

An ass, I think so....

The next one has a contact for two different product lines. I tell her, by the notes, she is going to have to contact the one in the other office as that is where the problem lies.

She tries to escalate with me and for an issue that is not dealt with by my team.... Got her to go to the contact.

The next one was a guy calling in for an issue with a product I don't support but is supported by others on my team.

He says, "I am having a problem with this unit."

I say, "OK, I'm going to need a phone number or case number?"

He says, "I just want help with this unit!"

I say, "I have to know what the issue is and other identifying information."

He then provides the case number but it is at least 5 months old. I say, "Your contact is WJ"

He then gets right snotty, "Why didn't you tell me that immediately?!"

I say, "I just found it with the case number you provided and give me a moment or two and I'll see if he is available."

He demands to be transferred to him NOW!

I say, "No, I have to see if he is available!"

He then gets rude, "Your not helping at all, time is money, transfer me to his supervisor NOW!"

I say, "Not till I find out if he is available!"

He then says, "I'm going to have your fucking ass fired you fucking asshole, I'm calling soandso (don't know the name he was referring to but so close to "no way" will I hear anything from this person) and your gone!!" He then slams the phone down.

Now, I ask, just how smart are these people?

Do they think that by yelling and cursing at the people who are empowered to help will get them anything?

Just how stupid are they?

There are only, maybe six people in the client company that can tell us to do anything and that includes firing...

Just made for a rather interesting day...

hhmmm....

Thoughts

Friday, May 12, 2006

Things that make you go hhmm.... 107

TGIfrickinF!!

Another day, another nickel, I can remember when it was a buck...

Rained yesterday, raining today, supposed to rain for the next four days... some weekend...

Oh well, a short one today...

hhmmm....

Thoughts

Thursday, May 11, 2006

Things that make you go hhmm.... 106

Looks like I'm getting less to write about from the people who are calling in at work...

They seem to be more deserving and less demanding but, man, there are a lot of them....

Did have one I can't figure out...

She purchased the product in July of last year, has a 1 year warranty...

Her demand is an upgrade because the unit failed...

There are no upgrade options but I did offer to replace it with a working unit and stick with her till it was resolved...

He reaction was, "No, I'll go buy another make and model!" , then hung up...

WTF?

hhmmm....

Thoughts

Wednesday, May 10, 2006

Things that make you go hhmm.... 105

Well, we have managed to reach the next humpday, one day closer to my week off...

I have the last week of the month off and am I ever looking forward to it not to mention needing it in a desperate way...

Pretty much everyone I talked to yesterday were more than reasonable in their requests...

Makes for a fairly good day although it did seem rather long...

I was given a drive to pull some TV shows from, one being the first two seasons of "House"...

Ya gotta see this, not only informative but funny too...

I have not had a television feed since July of last year so getting anything in shows is appreciated...

that's it for now

hhmmm....

Thoughts

Tuesday, May 09, 2006

Things that make you go hhmm.... 104

I have some of the sweetest neighbors....

My daughter came over to visit on Sunday and when she arrived, she decided to take Brutus out. She took him about twenty feet off my driveway onto the street.

I live on a little deadend street that has about a dozen houses on it and I'm right up at the end.

Brutus is a Pit Bull that has been banned in this province and, no, I do not agree with it in anyway, shape or from...

They decided to condemn a breed instead of the asshole owners...

Anyway, about an hour later I have the cops show up at my door. Seems the one neighbor that has only been on the street for about two years and has about as much in the way of brains as a turnip,is the one that called complaining about my dog being out without a muzzle...

I told the cops this," Think about this, I have been living here for sixteen years, my dog is twelve years old so he has been here is whole life, and the bitch that called you has only been here two years, think about it carefully!"

Their reaction was to shake their heads and tell me that there was no way that they were going to write this up...

Sweet neighbors?

hhmmm....

Thoughts

Monday, May 08, 2006

Graffitti Monday... 31

I'm not impressed, missed my first post since starting this blog...

Happy Graffitti Monday!!!



Thoughts

Saturday, May 06, 2006

Super short..

Have a great day!

Thoughts

Friday, May 05, 2006

Things that make you go hhmm.... 103

How do you tell someone that has always gone through life, not having to make adjustments to anything, technology related, to have things turn out the way he likes, that he now has to make adjustments?

He has a camera tat, when he takes a picture of a really yellow flower on a bright green background, shows a great deal of green in the flowers.

As soon as I saw the images on my screen I could see that the green had invaded the yellow in the flowers and so could everyone else who has seen them.

He is steadfast in his belief that the images are absolutely perfect because it looks fine on his screen and prints that way on some really cheap ass printer.

He notes that the camera is supposed to be a point and shoot and refuses to believe that in some instances that he is going to have to make some sort of adjustment...

Some people...

hhmmm....

Thoughts

Thursday, May 04, 2006

Things that make you go hhmm.... 102

This working thing is really getting in the way of having fun......

I have a really stupid neighbor, well most of them but some more so than others...

The two directly next door on each side have put up fences to either block me and my property out of their lives or block me into my own little corner...

I live on a little dead end street, right at the end...

Anyway, the one decided Tuesday, to put this fence up along my garage and one piece of driveway...

The nicked a 2 inch conduit that holds phone lines and TV cable, guess it messed up the conduit a bit but, if that weren't enough, about 10 feet further along they chopped clean through it....

200 phone lines and TV cable gone in a matter of seconds...

I got home and found the Bell truck blocking my driveway as the guy was sitting in the hole reconnecting the cables...

He said that the fence job just got a shitload more expensive.... too funny....

These people have been trying to get me off this street for more than 16 years but they don't seem to have gotten the message, I ain't goin' anywhere...

Just some more interesting crap in my life...

hhmmm....

Thoughts

Wednesday, May 03, 2006

Things that make you go hhmm.... 101

If nothing else, it is at least humpday...

A couple of the people I assisted yesterday make s talking to complete asses almost worth it...

I was trying to get to one of my customers and the phone number came up with a message that it was not in service. That left only email.

I got a reply from her via email with a response that she had talked to someone else who had resolved the issue she had.

On research, I found that nothing had been done in anyway...

So, I emailed back requesting that she call me as soon as possible...

She did and that is when she became extremely happy that I was a little insistent on the contact...

She had been charged more money that she should not have been...

Seems that a place where she dropped off a parcel for shipping waited almost a month to do so and the people she had been talking to could not even correct the phone number and address information...

I requested the refund, corrected the contact information and provided both the tracking number and reason for the charge...

Very grateful customer who asked for a way to let someone know how I took care of the issue...

My response: Just doing my job.

hhmmm....

Thoughts

Tuesday, May 02, 2006

Things that make you go hhmm.... 100

What the hell is it with some people?

One guy I talked to yesterday, purchased the cheapest version of one product and expected it to perform like the top of the line....

When ya spend so little on something, stop and think, maybe I should spend just a bit more and then I can expect more....

Then we have people who think they should tell the company how long a product should last and be warranted for...

The unit was three years old, two years out of warranty and she wants it replaced free of charge...

Claims that the company is not standing behind their product...

What the hell do they think the warranty is there for?

Asses!!!

hhmmm....

Thoughts

Monday, May 01, 2006

Graffitti Monday... 30

HAPPY GRAFFITTI MONDAY!!!!




Thoughts